Frequently Asked Questions
Find answers to common questions about your Netflix Shop experience
Is the merchandise officially licensed?
Yes, all products sold on Netflix Shop are 100% officially licensed and exclusive to our platform.
Will you restock items that are sold out?
Many of our drops are limited edition. However, we do occasionally restock popular items. We recommend signing up for notifications on the product page.
Can I cancel my pre-order?
Pre-orders can be cancelled anytime before the item enters the shipping process. Please contact support to initiate a cancellation.
Do you ship internationally?
Yes, we ship to a wide range of countries globally. Shipping rates and delivery times vary by destination.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery status.
Where can I find sizing information?
Each apparel item includes a 'Size Guide' link on the product page to help you find the perfect fit.